Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More

Black Friday Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More 2011 Deals

Nov 16, 2011 03:45:14

Black Friday Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More Deals
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Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More

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Black Friday Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More Feature

  • Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More
  • Assorted Sizes From 3/4"- 1./4" in Diameter Approx.
  • Use on Bottom of Furniture or Displays to Prevent Scratching
  • Use on Chair Feet For Easy & Quiet Sliding


Black Friday Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More Overview

Package of 220 Quick Stick Felt Dots- For Furniture, Crafts, Displays and More



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Magic Sliders Magic Slider 22MM/Nail

Black Friday Magic Sliders Magic Slider 22MM/Nail 2011 Deals

Nov 15, 2011 06:21:10

Black Friday Magic Sliders Magic Slider 22MM/Nail Deals
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Magic Sliders Magic Slider 22MM/Nail

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Black Friday Magic Sliders Magic Slider 22MM/Nail Feature

  • Teflon sliding discs rated to move up to 1 lbs.
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  • Works on wood floors, linoleum, ceramic tile, carpeting


Black Friday Magic Sliders Magic Slider 22MM/Nail Overview

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Caught in a Severe Storm While Walking - How I Survived!

Walking in the rain

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Walking in the rain the stuff romantic songs are made of and it is ok if only your joggers (shoes) get wet and the only stress is you have one pair. End result no walking tomorrow or until they are dry.

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However walking in the rain can take on a whole new meaning when the rain is pounding on your back and the wind is taking your breath away. Oh did I mention the sand! There have been two occasions over the years where this has happened to me and it both cases I became very anxious about my surroundings.

What should I do?

The first instance was just on a beach walk, walking at North Palm Beach Gold Coast, the weather suddenly turned nasty. First up I just felt a little foolish walking on the beach soaking wet and looking like a drowned rat, pardon the expressions if you like rats (the four leg variety) and what were people saying as they sat in their beachfront properties dry and warm sipping a class of cold wine, looking at this fool caught in the rain, however those thoughts quickly disappeared.

Be prepared before hand

The real storm rolled in from the sea! Thunder, lightning and wind, I did not know what to do and panic set in, take shelter amongst the 'She Oaks" (trees) near the fitness camp and get struck by lightning, they are useless for protection anyway and you are not suppose to shelter beneath trees. The run up the beach towards vegetation was a fair hike, there were sand dunes and the tide was out it looked a long way off. Or stay on the beach and take my chances of being struck by lightning out in the open!

My instincts kicked in

Well I did what any normal person would do, I starting running. Have you ever run along a beach with the wind pushing against you, its hard work and throw into the mixed driving rain and stinging sand, thunder, which unnerves me at the best of times? The stories I heard as a child from my grandmother about 'God moving furniture around' never helped. I always preferred the scientific approach where there is smoke there is fire, (where there is thunder there is lightning) and I could not crouch low to the ground in this open area I was next to the powerful Pacific Ocean roaring and pounding on the shoreline like a hungry beast waiting to devour anyone that got close. Water and electricity do not mix kept thumping through my head. A metal picture of me in rubber shoes, rubber gloves and holding a wooden spoon to turn on a faulty light flashed in my head.

Pushing forward with tremulous effort was all I could do, I could not see for starters, what I really needed was a couple of mini windscreen wipers on my sunglasses; could not take them off because of the stinging sands and could not see with them on. What a dilemma! Thoughts of how ridiculous I must look started creeping back into my mind. Why would you even be concerned about your appearance when you think that you might die is beyond me. The mind just races into voids; it must be a survival technique to cope with your predicament.

Will I make it home?

The wind rain and sand were horrific yet I managed to push on and think nice thoughts, then suddenly everything stopped....no rain, no stinging sand and the wind was abating, nearly home thank goodness. Looked down at myself and I resembled a cinnamon doughnut, the front of me only was covered in a layer of sand, we are not just talking about a bit of sand sticking to my clothes they were heavy with the weight of it like a suit of armour. I looked like I had fallen face first into a vat of cinnamon sugar. (Sand in this case)

Well if there is a moral to be learnt from this story it is this, if you enjoy walking check the weather first and have a backup plan if you are caught in a severe storm. So what should I have done? Homes were only a few hundred metres away. The anxiety I felt while being caught in a storm and not being sure what to do concerned me, after all I was on a popular beach not in some isolated area.

Be prepared and know what to do

Research was the answer, to find out the correct procedure to follow and survive in the open during an electrical storm. It is had to believe how quickly the weather can turn ugly and you find yourself isolated and frightened although safety is only a short distance away.

Based on my interpretation of the information gathered, the best course of action for me in these particular circumstances would have been to make my way up to the low laying bushes near the sand dunes and stay put till the storm passed over. And adhere to the following;

1. Stay away from or do not shelter near any metal objects, aluminium fencing, garbage cans etc

2. Stay low to the ground, with your hands on your knees, however do not lie down.

3. Shelter near or under low shrubs, if there is not a building in sight, but don't shelter under tall trees.

4. If you feel the hairs on your arms or any exposed area start to stand on end this could indicate an imminent lightning strike!

In conclusion if you enjoy walking and like myself sometimes find yourself in another location or country prepare before hand, find out what you should do. 'Weather events' are having an enormous effect on our lives today; we need to be more aware of our surroundings and savvy about what to do if the weather turns ugly.

See you on my next walk

Caught in a Severe Storm While Walking - How I Survived!
Felt Furniture Protectors

Black Friday Light Duty Non Slip Rubber Protector Pads - 46 Pcs 2011 Deals

Nov 14, 2011 09:00:15

Black Friday Light Duty Non Slip Rubber Protector Pads - 46 Pcs Deals
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Light Duty Non Slip Rubber Protector Pads - 46 Pcs

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Black Friday Light Duty Non Slip Rubber Protector Pads - 46 Pcs Feature

  • Self-Adhesive Backing
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  • Sticks To Any Hard Surface
  • 46 Pieces per sheet
  • 10 Sheets in a package


Black Friday Light Duty Non Slip Rubber Protector Pads - 46 Pcs Overview

These Light Duty Felt Protector Pads are perfect for protecting your cupboards, drawers, cabinets, floors, counters, appliances etc. The self-adhesive backing makes applying fast and easy. Our Light Duty Pads are the perfect solution for protecting your furniture from scratches and dents while reducing noise and eliminating vibration. Sticks to any hard surface including wood, laminate, ceramic, vinyl and hardwood floors. Content includes 1 sheet of 46 felt pads that are 1/16" thick.



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10 Tips for Keeping Your Ceramic Tiles Looking Great

You enter the bathroom. You turn on the lights. You dream of having a nice, relaxing bath or a cold, invigorating shower. What you get instead is a strangled shriek and despair.

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Yes, ceramic tiles sure brighten up any bathroom or kitchen with their artistic and wonderful designs. We all love that glossy finish and the pearl-like shine. But moldy and dirty ceramic tiles are a big turn off, especially to those who have a fetish about bathing in a spotlessly clean bathroom.

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What about your kitchen? Can you bear placing your food atop a surface that looks dubious? Can you imagine the germs sticking themselves to your favorite vegetable? Ewww...

Alas, help from professional cleaners may cost us hundreds to thousands of dollars. That money can be better spent on other worthwhile items. All we need to know is how to properly care for our ceramic tiles so they'll keep looking clean and brand new.

1. Wipe 'Em Daily

Keep this as a mantra to yourself. This is easy enough to do, especially on kitchen counters, and it won't take you more than 15 minutes. All you need is a wiping cloth and some water. Always wipe surfaces after use. This is the best method from keeping dirt and debris from piling up. Dry tiles with a cloth or a sponge to prevent mildew formation.

2. Felt and Pads

Do you have heavy furniture made of wood, metal, aluminum or even plastic? Try to place felt or similar pads to their legs. This will help reduce the wear and tear on the tiles and will also facilitate easier shuffling and movement.

3. Protection with Mats

All houses have spots where heavy pivoting occurs. This could be your doorstep, or in front of the kitchen sink or the bathroom door. Situate mats of good quality to protect your tiles from pressure, weight or friction. These mats can also reduce dirt, grit, sand and oil that is deposited in your tiles since the fibers of the mat trap them nicely.

Make sure to wash the mats every once in a while to remove the deposits. Replace worn mats if possible.

4. Weekly Appointments with the Damp Mop

Aside from the daily regimen of wiping them, your ceramic tiles can also benefit a great deal from mopping them with a solution of vinegar and water. Mix ½ cup of vinegar to a gallon or so of water and use this to mop your floor.

Let it sit for 5-10 minutes. Then mop the floor again with tap water to remove most of the vinegar and odor. The mild acidity of the vinegar will promote the death of mildew. Also, refrain from using soaps on the tiles as they will dull they surface.

5. Kiss Grime Away With Bleach

Ooh, your neighbor tracked his mud-soiled boots on your spotless white tiles. Even though you want to beat him up bad, you might want to hold in the urge because you need to act on that dirt, fast! Wipe off most of the dirt with a wet cloth. If there are stubborn streaks remaining on your beautiful tiles, it's time to bring out the bleach.

Add about half a liter of bleach to a bucketful of water. Make sure you have your rubber gloves on, since bleach is very harsh on the skin. Mop the floor with the solution and let it sit for 15-20 minutes. After that, try rinsing it with water.

If stains still remain, repeat the process until you get back your shiny, sparkly tile. Remember to wipe it dry with a clean cloth after the procedure.

6. Clean that grout!

Grout is the cemented space between your tiles. White tiles usually have a white grout and white grout is a breeding ground for mildew, molds and dirt.

If you already spot mild discolorations on your growth, it's time to mix about ¼ of a mild detergent to a bucketful of water. Splash some on the grout and let it sit for 5-10 minutes. After that, try scrubbing the grout with a soft cloth. The color should fade away quickly. Again, wipe your tiles with a dry cloth after the procedure.

7. Abrade me not

NEVER use abrasives and harsh soaps on your tiles. They reduce the shine and polish as well as make cracks and pits that would be a more ideal ground for dirt and grime to settle in. Use only mild soaps and detergents. Always dilute strong acids before using them on your tiles.

8. Can you hand me that toothbrush?

Stubborn dirt and grime in your grouts? Well it's time to give them a little push. This will involve getting down on you hands and knees but it's all worth it when you see your tiles looking like they're newly installed.

Again, make a mild detergent solution from ¼ cup of detergent to a bucketful of water. You can add a small amount of bleach if you want, but remember to protect your hands and knees. Let it sit for a few minutes.

After that, get a used toothbrush and start scrubbing your grout. Be careful not to damage the side of the tiles. The ugly dirt should give way even with only a little force. Rinse with water and wipe dry.

9. Stock on Drying Cloth and Sponges

You might have noticed that every procedure call for wiping your tiles dry. That's because there is no sense in performing the task yet leaving molds and mildew for a chance to attack. Remember that these organisms grow best in moist surroundings.

With all that cleaning going on, you'll get tired from washing and drying the same cloth everyday so stock up for convenience.

10. Be Patient.

The thing is, people look up handy tips and tricks to cleaning their tiles. But some mail back, feeling very unsatisfied with the results. The usual problem here is PATIENCE. If a specific procedure tells you to wait for 15 minutes, it's best to follow it. See, waiting allows the solution to seep into the layers of dirt and grime. The solution loosens up impacted dirt and facilitates removal. This is the key to a successful cleaning venture.

With that said, have fun in cleaning and remember: Always wipe it dry.

10 Tips for Keeping Your Ceramic Tiles Looking Great
Felt Furniture Protectors

Black Friday Magic Sliders Magic Slider 22MM/Nail 2011 Deals

Nov 13, 2011 11:38:16

Black Friday Magic Sliders Magic Slider 22MM/Nail Deals
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Magic Sliders Magic Slider 22MM/Nail

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Black Friday Magic Sliders Magic Slider 22MM/Nail Feature

  • Teflon sliding discs rated to move up to 1 lbs.
  • For all small wooden leg furniture
  • 7/8" Diameter
  • Contains 8 discs
  • Works on wood floors, linoleum, ceramic tile, carpeting


Black Friday Magic Sliders Magic Slider 22MM/Nail Overview

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Rebuilding Trust in Turbulent Times

Nearly every week I read something in a business publication about low employee morale, fear in the workplace, the toll change is taking on organizations, lack of management communication, the stress of having to do more with less, and other issues of general dispiritedness in the workplace. More and more, we are seeing that the cutbacks and reorganizations of the last few years have slowly eroded any level of trust employees may have had in their management team, their own sense of value and job security, and even society in general. What are some ways we can rebuild that trust in our organizations?

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First, stop reading this article and write down two basic beliefs you have about people and human nature:

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1. _____________________________

2. _____________________________

We will come back to these beliefs later in the article.

"Trust" as a verb is defined in Webster's New World Dictionary as "1 a) to believe in the honesty, integrity, justice, etc., of; have confidence in b) to rely or depend on (trust him to be on time) 2. to commit; entrust (to a person) 3. to put something confidently in the charge of (to trust a lawyer with one's case) 4. to allow to do something without fear of the outcome 5. to believe or suppose 6. to expect confidently; hope." Not all of these definitions of trust are applicable in today's workplace; however, we need to examine what aspects of trust we CAN rebuild within the new business fabric which is emerging.

Trust is built on relationships, and these relationships are based on emotions or feelings: confidence, honesty, integrity, justice, beliefs, hope. In all my books and speeches, I use an interaction model to illustrate the choices we have in every interaction and to illuminate what is happening in organizations today.

This model demonstrates that in any interaction there are two levels: the Business level: systems, processes, information necessary to meet the person's external objectives, and the Human level: the feelings and emotions the person has in that interaction. As we think about rebuilding trust, it becomes clear that trust can only be rebuilt if the Human level is taken into consideration. Let's consider the implications of this for organizations.

Many organizations today are trying to rebuild trust by simply focusing on systems and processes--better performance measures, more equitable benefits, and cross training for employees. Certainly these updated processes and procedures are important; however, trust will only be rebuilt if feelings and emotions are taken into consideration, and ongoing relationships are created.

A recent Roper poll found employee morale and job satisfaction at the lowest point since the poll began decades ago. Employer's lack of attention has created employees who are disheartened and skeptical. To retain valuable employees, management must find new ways to regenerate the spirits of creativity, commitment, self-worth, purpose, and even fun in today's workplaces, and, above all, must rebuild employee trust. Only then will our organizations survive and thrive.

In a very recent, extensive 18-month study on work-life issues conducted by Deerfield-based health-care giant Baxter International, Inc., the variable employees valued most deeply was being respected as a "whole" person with a life beyond work. Being respected as a human being and not just a pair of hands involves a relationship, and that, in turn, builds trust. Sirota Consulting, a New York-based management consulting firm, asked some 4000 employees of a company what matters most to them on the job. The answer? Job satisfaction. When pay satisfaction (Business level) rated poorly but job satisfaction (Human level) remained high, only 6 percent of the employees intended to leave.

Kenneth Kovach in Employment Relations Today Vol.22, No.2 discusses a study conducted in 1946, 1981, and1995, in which employees were asked to list ten common work place rewards in order of their motivational impact. Every year the results have been the same. The top three things employees want are:

- Interesting work
- Full appreciation for the work they've done and
- A feeling of being "in" on things

These motivators form the basis for the regeneration of spirit and trust, and notice that they are all based on the Human level. In order for a manager to help an employee find interesting work, he must know the employee well enough to know what is interesting to that individual. Appreciation based on specific tasks and outcomes makes each individual feel valued and important. In fact, employees will do almost anything for a manager who appreciates their work! It is interesting that employees want to "FEEL" in on things. Sometimes management thinks they have communicated something and included employees, but when employees are asked, they have an entirely different feeling. I believe every manager should have these results posted in his or her office as a constant reminder of what their employees are seeking. If, in fact, these needs were met daily, employees would be freed up to take control of their own careers and yet still trust in the integrity of the organization.

Let's look at some concrete ways HR professionals can help rebuild trust. In my book CARE Packages for the Workplace--Dozens of Little Things You Can Do to Regenerate Spirit at Work (McGraw-Hill, 1996) I have used the acronym CARE to demonstrate the elements of a spirited, trusting workplace.

C = CREATIVE COMMUNICATION
One of the ways to rebuild trust is to make sure employees feel that they are "in on things," and the best way to do that is to use all kinds of different, creative communication techniques so that you not only get employees' attention but you also let them know that you are taking a new, fresh approach to including them, that things really are going to be handled differently. Here are some guidelines:

1. Be honest. Tell employees everything you possibly can, including even bad news. Over and over again, employees are saying, "Tell us the truth, even the bad news. We can handle it. What we can't handle is the fear and uncertainty of not knowing." Above all, NEVER EVER LIE TO EMPLOYEES. If you don't have an answer or cannot share information, tell them the truth and let them know the reasons why you aren't able to tell them and when you may be able to give them the answer.

When a local company went public recently, the CEO made sure they communicated even when they "couldn't" communicate. When things had to be kept secret by law, he called meetings to explain the reasons why they couldn't tell employees more, and he prepared them for what they would see so that when private meetings were held, they weren't afraid. He anticipated their concerns and responded to events like stock fluctuations immediately with either a corporate wide e-mail message or voice mail message explaining what was happening. This CEO built trust during a time when trust could easily have been lost. Remember the definition of trust? "1. a) To believe in the honesty, integrity, justice of; to have confidence in." He was honest with his employees so they trusted him.

2. Be open. Let employees know what is going on in the company financially. Not only will this build trust, but you can use it to educate employees as well. Imagine the impact on trust and teamwork if all employees could understand an annual report or balance sheet! Many cutting edge organizations are beginning to practice "Open Book Management." In order to rebuild trust, employees must be free to ask questions and to contribute their opinions and feelings. You might even invite a frontline person to attend each senior management meeting.

3. Be human. Not only is it important to give information (Business level), but it is even more important to be aware of HOW you give the information (Human level). If you are giving bad news, keep the feelings of your audience in mind, and don't be afraid to let your own feelings show. Above all, be willing to admit your mistakes and share what you've learned from them. A manager who can say, "I made a mistake, and I'm sorry" either as an individual or as a company will build immediate rapport. This creates a relationship and a trust that will hold through many dark times. Trust definition "b) to rely or depend on" (trust that this person will tell you the truth in a caring way).

4. Be enthusiastic. Employees today desperately need a new sense of purpose and hope. Believe in them and their value as well as in the mission of your organization and share this in your communications. Samuel Ullman said, "Year may wrinkle the skin, but to give up enthusiasm wrinkles the soul." Trust definition "6. to expect confidently; hope."

A = ATMOSPHERE and APPRECIATION FOR ALL
Create an atmosphere in which it is acceptable to have some fun. With the increased stress in our workplaces today, a little fun is vital to the health and productivity of an organization as a way to break the tension and to enjoy one another. The CFO of a company made it a point at some time before the end of each day to walk through all the suites the company occupied. He talked with employees, joked with them, and asked them how he could help. His simple action helped to create an atmosphere of informality and trust in that organization.

Make a point of appreciating people for good work, even if it is part of their job. Stephen Covey speaks of the "Emotional Bank Account:" each day in our work we get deposits and withdrawals. Whenever you appreciate an employee, you are giving him/her a deposit. Only employees with something in their emotional bank accounts will be able to do their best work!

Be consistent. Whether you are rewarding or coaching an employee, it is important to have consistent guidelines in order to rebuild trust. The most secure employee knows exactly what is expected of him or her and when they have exceeded or failed that expectation. Appreciation when they have met or exceeded expectations and consequences when they have not will build a new level of trust.

R = RESPECT and REASON FOR BEING
Respect must be created through relationships--getting to know one another on both the business and the human levels. While one can respect an employee's ability and talents (Business level), it is even more important in building trust to respect the employee as a whole person (human level). Find ways for employees and managers to interact more informally and provide opportunities for employees to trade jobs, to shadow someone in another part of the company, and to participate in decision making. Practice what you preach. Don't say one thing and do another. If there are budget cuts and layoffs, don't buy new executive furniture. That action sends an incongruent message and will destroy what little trust is left.

Let employees know that you trust them. One of the ways you can do this is to examine the policies and procedures of the organization. Do they position managers as watchdogs and undermine trust? Often attendance policies, time sheets, and performance reviews reflect a basic attitude of distrust.

Nothing shows respect more than allowing people to be empowered to use their own best judgment. However, make sure that along with the permission you also give them protection when they goof. Use those goofs or "mis-takes" as coaching opportunities, not as times to beat up on the employee. The first time they goof and the way you handle it will determine if they ever risk making an empowered decision again. Trust definition "4. to allow to do something without fear of the outcome."

Treat employees the way you want them to treat your customers. The CEO of a company told a colleague recently, "I want the meetings I hold for my employees to be every bit as good as the ones I hold for my customers." He applied this in every detail--the location, the food, the lighting, the speakers, and even the sound system. Those employees felt valued and respected which, in turn, builds trust.

Help employees find a sense of purpose and importance in their work. Remind them that "they are the organization," and that they have choices in every interaction they have to create a positive experience for someone as well as a great reputation for the whole organization. Encourage employees to add a personal signature to their work, to find a way to put their special touch on the work they do. An airline pilot always writes 5 or 6 thank you notes to random customers on each flight to thank them for their business while a grocery bagger puts a "thought for the day" in each person's groceries he bags. This personal signature adds a new creative spirit and importance to their work which , in tuen, impacts the whole organization.

E = EMPATHY and ENTHUSIASM
Help all levels of your organization try to "walk in the other person's shoes" and to respect and honor differences. Daniel Goleman in his book Emotional Intelligence writes about his concern that many people today are spending more time in front of a computer screen than interacting with others, and as a result, many of them are either not experiencing or are forgetting the empathy that comes from sharing another's experience. Be an encourager, begin a "Kindness campaign," get employees involved with community projects, set up programs to involve employees' families, listen with your heart as well as with your head. Most importantly, provide your employees with as much training as possible on both business level and human level skills. As you do this, you not only build trust by showing that you value them but you also help them to take responsibility for their own careers.

Above all, HR professionals must keep hope alive in the organization. Celebrate anything you can and try to always focus on the good things that are happening. Encourage social gatherings and informal interactions of different levels in the organization such as support groups, discussion groups, and classes. One company randomly selects 10 employees a week to have lunch with each senior manager on Friday of that week until they have worked through the entire company. These interactions will create relationships which will help rebuild trust and confidence.

Hyler Bracy in his book Managing from the Heart says that all employees are crying out for the behaviors that make up the acronym "HEART:"

- Hear and understand me.
- Even if you disagree with me, please don't make me wrong,
- Acknowledge the greatness within me.
- Remember to look for my loving intentions.
- Tell me the truth with compassion.
- All of these requests fall on the human level and lead to caring, sharing relationships and the rebuilding of trust.

Now go back and look at the two beliefs you wrote down about people and human nature. Are they based on a positive or a negative perception of people? In order for our organizations to survive the turbulence of the 90's, we must return to a basic belief in the goodness of man, in man's innate desire to do meaningful work, and in the dignity, honor, and uniqueness of each human being. If your beliefs are negative, you will never be able to engender trust in your employees in the new business environment. However, beliefs can be changed, so if your focus is one of mistrust, you can choose to rebuild your own trust level. Then you can begin to rebuild the trust in your organization.

Rebuilding Trust in Turbulent Times
Felt Furniture Protectors

Nikon Digital Lens Black Ladder Bookcase

Luxury Apartment Living in Modern Suburban Communities

Like many of my generation, I left fast pace, aggressive city living for a kinder, gentler lifestyle in South Florida. I sought temporary living accommodations, because I was sure that my housing wants and needs would become more apparent and defined once I settled into the tropical lifestyle, assuming they didn't change altogether. So, I set out to rent an apartment from among South Florida's abundant supply of luxury apartment communities.

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Once I had made my decision to move I was eager to find a place to live and allotted myself a week in which to accomplish the task. Before leaving for Florida, I started my groundwork and searched online using a variety of websites that cater to the needs of people relocating and seeking housing in Florida. After I arrived in Florida, I picked up a couple of free paperback guides at the local supermarket, which proved more useful than I ever would have imagined. Finding a new home was going to be a snap, I thought.

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IF YOU DON'T KNOW WHAT YOU WANT, YOU WON'T FIND IT HERE.I quickly learned that sometimes too many options can be (almost) as frustrating as too few, and came down with an acute case of "analysis paralysis" trying to sift through the dozens of possibilities I had before me. Initially, all I really knew was that I needed a place to live and that I wanted it to be somewhere on Florida's Gold Coast, that vast region stretching from West Palm Beach south to the Florida Keys. With the Atlantic Ocean bordering the region to the east and the everglades to the west, I felt fortunate that my region of interest was fairly narrow, even if it had been longer than I would have preferred.

My next move was to buy a map of the region and select some criteria to focus my search and further limit my search area. Some considerations were more obvious than others were. For example, I knew I'd need a job and that, in my field, the prospects for finding one would dramatically increase with my proximity to the larger, denser urban areas of Ft. Lauderdale and Miami. However, I also knew that, with my luck, it was more than a possibility I'd land a job in less likely West Palm Beach and probably the day after the ink dried on my apartment lease in a community in the midst of one of those more prominent cities. I decided to hedge my bet and search within the nondescript area of Southern Palm Beach County-Northern Broward County, somewhat equidistant in space and time between the polar extremes of West Palm Beach and Miami.

In an attempt to further minimize my potential commutation time, I figured it might be a good idea to find a place near the region's two major north-south highways, I-95 and the Florida Turnpike. Seeing still too many options on my list, I knew that further limiting myself to moderately priced communities would be sure to eliminate both the high end and more affordable extremes. I soon discovered that seeking moderate pricing would also narrow the geographic scope of my search, as I would now be looking too cheap to be near the Atlantic Ocean, but expensive enough to avoid sleeping with the gators in the glades.

Although I had done my best to winnow my list, I still had too many communities to evaluate in detail within the week's deadline I had set for myself. I also knew that the kind of evaluation I needed to do would require more than a seat-of-the-pants review of the various apartment websites and paperback guides that I had at my disposal. It was time to get out in the field and kick a little dirt and wrestle with some bricks and mortar.

YOU CAN'T GET THERE FROM HERE. How hard could that be? I wondered. I had limited myself to a mere twenty-mile radius centered somewhere on Military Trail, between Boca Raton and Delray Beach, and I already possessed the complete addresses for all the communities I intended to visit. All I had to do was plan a logistically sensible itinerary, hop in my car and go take a look. As I started to plot each day's itinerary on my map, I realized that having an address offered little insight into a destination's location. After all, this was laid back Florida where residents come and go at a leisurely pace and show little concern about how long it takes to find their destination. Sure, South Florida has addresses, but no one abides by them, not even the mailmen. Around these parts, if you want to know where to go, you ask someone for directions, and get accustomed to hearing them in terms of mileage, number of traffic lights, or counting local landmarks like Winn-Dixies or Exxon stations.

I learned quickly that most street addresses are useless, especially those on streets that don't extend more that a couple of miles, or those on streets that change their names occasionally along the route. Adding to the confusion is the fact that every other town seems to have a road, street, avenue, or boulevard named "Atlantic" or "Ocean," or has street numbers and directional designations that from the perspective of passersby seem to emanate from some fictitious place. Streets that don't calibrate evenly like, for example, NE (Northeast) 47th street, followed immediately by NE 52nd street, and then NE 89th street are bad enough. But, when they intersect, say, SW (Southwest) 11th avenue, you start to wonder if you've found a new wrinkle in our universe's space-time continuum.

Many apartment communities just make matters worse by concocting their own "exclusive" street addresses specially designed to give their locations cache, even if they lack a spatial context. In reality, the addresses exist only on their own community site maps and usually relate to nothing more than a long driveway extending from public access roads to their front gates.

LOTS OF DATA, BUT NOT ENOUGH INFORMATION. Street address numbers are among the most heavily guarded secrets in Florida. Many places don't even bother to display them or display them so poorly that even a pair of eagle eyes and x-ray vision can't spot them modestly displayed behind palm trees, store signs, shopping center marquees and the like. Besides, in my experience, following address numbers are more likely to hinder than help. Sometimes they lull you into a false sense of security as you observe them ascending or descending toward your destination only to find them jump ahead or completely reverse direction when you pass from one town to the next.

After these revelations, I knew that nothing short of some serious old-fashioned dead reckoning was going to be required in order to find my way. That meant picking up a phone, calling leasing offices, and asking for specific driving directions to their apartment communities. In some cases, I literally had to simulate in my mind taking the actual trip by visualizing all its landmarks before ever leaving my driveway. Gone were the days when travel directions were a matter of pinpointing a major intersection near a destination on a map and then leaving the rest up to an organized grid of roads to get there.

As I approached the entrance of the first community on my list, I couldn't help feeling the sense of accomplishment I imagined Magellan had felt after circumnavigating the globe, albeit on a much, much smaller scale. However, I realized my celebration was pre-mature as I sat in my car outside the property's heavy metal gates trying to guess the magic words that would get me inside. I followed the instructions posted on the gates' sophisticated telephone directory system, but was denied access just the same. I ultimately ended up sneaking in behind a resident entering with an electronic key card. I learned during subsequent visits to these so-called secured, gated communities that sneaking in was part of the normal routine, which explains why none of the representatives I met at the various leasing offices I visited ever wondered how I got in without their assistance.

GOOD LEASING FOLKS CAN EASE THE PROCESS. I'm pleased to say that most of the leasing representatives I met at the more than two- dozen communities I visited that week were highly professional and efficient in discharging their obligation to enlighten me about their apartments. The really good ones cut to the chase and sized-up their offerings quickly. Many answered questions before I had asked them and usually with a few well chosen words and the aid of brochures, fact sheets and apartment floor plans and site maps. I was particularly glad when some representatives dispensed with filling out all the pre-application paperwork until after showing me their available units. As far as I was concerned, it was a complete waste of time for both of us unless and until I decided I wanted to live there.

DON'T BE FOOLED BY SMOKE AND MIRRORS. The fun part of the process was actually making inspections of the apartments. It was also the time I felt the need to start paying close attention to what I was doing. Some apartment communities will only show you model apartments they reserve specifically for that purpose, which are designed to help prospective tenants visualize living there. Needless to say, virtually all the models I saw looked brand new, tastefully furnished, and in much better condition than the apartments actually available to rent. And, except for giving a sense of the layout of a floor plan (and some communities have many) and how furniture might be arranged, models give little insight into the finish quality of the apartments actually available to new tenants. They also offer no sense of your neighbors or any other features that relate to the ambience of your apartment, such as its views or its exposure to light, air, and noise.

PRETEND YOU LIVE THERE. I learned quickly that the easiest way to become enthusiastic about or eliminate an apartment was to examine its layout, especially paying particular attention to room configurations, connecting walls and sight lines. If, for example, while standing at the front door, I was able to see all the bedroom and bathroom doors, I knew immediately I was ready to move on to the next apartment and hopefully one that would give the appearance (if not the reality) of more privacy. If layouts flowed logically with, say, kitchens situated near dining areas but separated from other living areas, I was satisfied and moved on to examining the rooms themselves.

During my inspections, I came to appreciate that room quality was not only a matter of size, but also shape and wall space considerations. Large rooms are great, but those with imaginative polygon shapes create odd angled corners that are difficult to utilize. In the same way, wall surfaces that are too encumbered with closets, windows and doors could make even rudimentary furniture placement a frustrating exercise.

The number and placement of doors and how well they separate living spaces was another consideration. For example, some master bathrooms have toilet closets, but no doors separating the shower/bath tub from bedrooms, which won't suffice if you're claustrophobic or finicky about not wanting shower humidity spreading throughout your home. Kitchens without doors can be troublesome too, unless adequate care has been taken to prevent cooking odors from wafting throughout the home.

While examining rooms, I took particular note of the number and spacing of electric outlets, and telephone and cable jacks available throughout an apartment. It came as no surprise that older properties do not usually cater well to today's space-age electrical, entertainment and telecommunications requirements.

SOME PRISONS HAVE MORE WINDOWS. Windows were by far the biggest disappointment I encountered in all apartments across the board. Generally, there aren't enough of them, they're small and rarely found in kitchens or bathrooms. To make matters worse, most (if not all) tended to be on one side of apartments. It amazes me that in a place like Florida with all its sunshine, clean air and pleasant climate (at least 6 months a year), more care isn't taken by architects and builders to optimize the use of windows in residential structures. Suffice it to say that fresh air cross ventilation is hard to come by in Florida, so get used to working your air conditioner hard, because you'll need it and every ceiling fan you can install to pump air through your home all day long, all year long. Another important factor about windows is simply the direction they face. For example, if you like it cool, you should select a northern exposure, or alternatively, if you'd rather bask in sunshine all day long, then a southern exposure will be to your liking. A preference for cool mornings or cool afternoons will translate into a preference for western and eastern exposures, respectively.

SO MUCH FOR AN OUTDOOR LIFESTYLE. Patios were my second biggest disappointment with Florida apartments, and for similar reasons as windows. In general, they're too small and confining to provide a relaxed, comfortable living experience. Most amazingly, few patios are screened-in to provide adequate protection from all those lower forms of life that seem to outnumber humans by many orders of magnitude, especially during the summer. In addition, surprisingly few have overhanging roofs or eaves to provide that little extra protection from sunshine and rain that at times can enhance the patio living experience. On the other hand, most patios have such poor views and overlook such noisy mechanical equipment that you probably won't want to spend any quality time out there anyway. Those of you who look forward to napping on the patio will best appreciate the importance of these seemingly nitpicky comments.

Among other factors, don't overlook the importance of elevation to the overall quality of the apartment living experience. Most of the apartment communities I visited charge a nominal rental premium for an upper floor apartment (approximately per month), probably because upper floor apartments don't have pesky noisy neighbors overhead throwing cigarette butts off their patios. They are also less likely to be flooded from rainstorms and tend to receive fewer visits from all those critters you'll find on your unscreened patios (ants, spiders, lizards, etc.) that Floridians have learned to coexist with. However, along with the superior views and access to light and air that upper floors provide is the excessive heat and possibility of leaks (on top floors). Upper floor units sometimes offer the amenity of a vaulted or cathedral ceiling that can enhance the light and air or feeling of spaciousness in an apartment.

DON'T BE TOO IMPRESSED WITH ALL THE SHINY GADGETS. During most of my apartment inspections, the leasing representatives did their best to talk around the aforementioned design flaws and tried to "sell" me on all the gadgets and labor saving conveniences that typically come with luxury apartments. Many apartments come equipped with washers and dryers (which I prefer to be installed in utility closets off the kitchen or outside on the patio, instead of adjacent to carpeted living areas). By the way, if washers and dryers aren't featured in an apartment, you better get a peek at your apartment community's on-site laundry facility. Many communities offer dishwashers, garbage disposals, oversized bathtubs, microwave ovens, refrigerators with icemakers, and one or more ceiling fans, in order to enhance the comfort of their apartments.

MAKE IT YOUR BUSINESS TO STRETCH YOUR LEGS. After touring apartments that met my basic criteria, I spent some time walking the communities to get a sense of their residents, a feel for their comfort and ambience and to inspect their amenities. Also, as I strolled I took particular note of how well properties appeared to be maintained. Although most luxury apartments will be up to snuff on the day you move in, even the newest and best built will require routine maintenance and repairs from time to time. Walking around may also give you some insight into the mindset and proficiency of the management and maintenance crew. If the common areas are well maintained (e.g., clean and recently painted, parking lots well paved, landscaping well groomed, and few signs of deferred maintenance), chances are better that the same philosophy and vigilance will apply to the upkeep of your apartment.

The best single place for a maintenance inspection is the pool and its surrounding lounge area, which usually is the most popular common area within a community. Most leasing tours for prospective tenants begin with a tour of the pool area, which is usually centrally located adjacent to the property's leasing and property management center. As a community's showcase, these areas are usually better maintained than other less visible areas. So, if the pool area needs a renovation, you should wonder how the rest of the property looks.

SWIMMING POOLS OR CEMENT PONDS? Even if the pool area is well maintained, you may not be all that impressed with the scale and scope of those facilities. Before I started my search it was inconceivable that I would find such woefully inadequate pool facilities in a place where sun bathing and swimming take place more than 300 days per year. In general, pools are small and shallow (barely 5 feet deep in some cases), not very well maintained and surrounded with only enough lounge chairs to accommodate 5% of their tenant population. Most of the places I visited had whirlpool spas, but some are barely larger than bath tubs, are not particularly well maintained, and are as likely to be out of service as they are to be operating on any given day of the week. Even more surprising is the fact that some brand new apartment communities I visited, which typically pride themselves on being loaded with recreational amenities, are not even bothering to build these all-popular whirlpool spas into their otherwise state-of-the-art properties.

DO-IT-YOURSELF TORTURE CHAMBERS. In most cases, health clubs are small, dark unfriendly spaces that suffer from a serious lack of cable TV entertainment and exterior light and views. If I had to use such facilities, I know I'd be even more eager than usual to finish my workout. Except for basic treadmills, stationary bicycles and free weights, the other equipment in some of these facilities looks as though it is borrowed from The Smithsonian. As for other forms of recreation, some apartment communities provide tennis courts, bicycle paths, basketball courts and kiddy playgrounds, but not necessarily in a state of repair you might consider inviting.

DON'T TAKE ANYTHING FOR GRANTED. After one inspection, I started to pay attention to some of the amenities I would normally take for granted, such as where and how tenants go about retrieving mail or disposing of garbage. Tenant mail facilities range from the expected (i.e., located near apartments, sheltered from the elements by a breeze way or some other structure) to the ridiculous (i.e., all huddled together in the middle of a parking lot completely unprotected from the rain and sunshine, and dangerously close to moving vehicles). You may not mind waiting for the rain to stop to pick up your mail, but you can rest assured the mailman isn't going to wait when he/she delivers it. If you live in one of those unfortunate places, you better have your mail delivered to a post office box, or get used to opening soggy mail.

As for the trash disposal, I resigned myself to the fact that the best I could expect would be having one large compactor and storage facility located near the exit of my community, regardless of how large an area that might be. The obvious advantage of such an arrangement is that tenants won't have to smell or look at garbage anywhere else within the community and won't have to be bothered by noisy garbage men carting it away in the wee morning hours. However, I'm still getting used to a routine of hopping in my car every time I need to dispose of trash or coordinating garbage runs with my daily travel schedule.

PEEK OVER THAT SECURITY GATE BEFORE SIGNING ON THE DOTTED LINE. Before registering a community on my short list of acceptable options, I made sure I drove completely around its periphery, and noted its proximity to public utility plants, highway interchanges, or some other equally undesirable land uses. In the process, I was sure to check out its neighborhood amenities, especially within a five-minute drive. Most appealing community locales were off main drags but near most of the daily conveniences I'd likely need, including supermarkets, restaurants, drug stores, banks, movies, etc.

Communities within 15 minutes of shopping centers, entertainment hubs and other desirable landmarks were placed high on my short list. As a contrast, some of the communities I visited were long hauls from commercial activity of any kind, and some were near special facilities I'd be more likely to visit on a monthly or annual basis, like Lowe's Home Improvements, Home Depot, furniture outlets, vacuum cleaner distributors, and so on.

FINAL OBSERVATIONS. I am pleased to report that I live in a community that provides a reasonable blend of the four major features I had sought from the outset: decent living accommodations (spacious, functional layout, with a view); basic community amenities (good swimming pool and safe, convenient access to personal mail boxes and trash disposal facilities); abundant neighborhood shopping opportunities; and good accessibility to major highways and regional employment centers. Best of all, I reside near the intersection of two important road arteries, which means visitors can find me on a map even using the most schematic maps of the region.

Over the course of my inspections, certain facts emerged as apparent truths. And, you should be aware that some of the foregoing comments apply to other areas of Florida and other types of housing (like condominiums and single family homes) as well as luxury apartment rentals. Readers are encouraged to verify similarities and differences across geographic areas and housing types based on their own experience.

Some general comments are worth noting. Notwithstanding the extreme volatility in residential real estate markets recently, Luxury garden-apartment-style communities in this area of South Florida still rent for .00 (give or take) per square foot per month. That means a 900 square foot apartment will rent for approximately 0 per month. Not surprisingly, one bedroom units have the highest per square foot rents; three bedroom units the lowest. Some communities charge extra for water, sewer and trash removal. Most charge a rental premium for certain apartment views (especially golf course or lake views), upper floor apartments and pets.

Newer doesn't always mean better and be aware that down here 10 years is considered old, if not a lifetime. Unlike other more traditional regions of the US, old residences down here are not considered classic, vintage, or quaint, but rather just plain obsolete and undesirable. However, as the expression goes, "they ain't building them like they used to" and if you want spacious, well proportioned, logical layouts you're going to have to look at the old stuff. The best compromise is to find an old unit that has recently been completely renovated and refurbished.

Age 55 plus communities cater to the seniors, but those without such designations don't necessarily cater to the young single adult population. In my experience, the only tangible difference between the tenancies of the two types is the existence of lots of toddlers and teenagers in the latter.

Like everything else in life, tradeoffs do exist in trying to find that perfect blend of apartment features. In South Florida, within a given price range, if you want to be near the Ocean, you're going to accept older, lesser accommodations. Newer properties tend to have more and better site amenities, such as pools, health clubs and tennis courts, but tend to be located farther away from regional employment centers and shops and facilities you'll need to visit daily, such as food stores, restaurants, drug stores, banks, etc.

Finally, if you want to enjoy fresh air, sunshine and truly experience the lifestyle that has fostered Florida's growth during the past several decades, you'll just have to go to the beach!

Luxury Apartment Living in Modern Suburban Communities
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How To Prepare an Inventory - UK Residential Landlords

What is an inventory?
The inventory is a catalogue of the property and its' contents. A schedule of condition is a record of condition. Most commonly the two are combined into one report and are called either the inventory or schedule of condition.

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The inventory/schedule of condition has several functions:

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* it is a catalogue of the property being let

* it records the condition of the property and any items that are included in the tenancy

* it forms part of the legally binding contract that is set out in the tenancy agreement between the tenant and the landlord.

Why it's important to prepare one?

For years when it comes to inventories, landlords have got away with scribbling a few notes on a bit of paper about the condition of their property. The general principle being that accurate records were not needed. This was because as a landlord you were both 'judge and jury' and if and what part of the deposit was withheld to cover the costs of repair and cleaning. This is not to say that tenants had no remedies if they felt aggrieved with the decision. Under the pre April 6 2007 system they were able to take the landlord to court if they thought that they were unreasonably withholding their deposit. The judge would then decide on the merits of their claim. However, the 'hassle' and inconvenience to the tenant of carrying this through meant that in most cases tenants do not take matters any further, especially where the sums involved were small.

Things will never be the same again

The Tenancy Deposit Scheme (TDS) will change this cosy amateur approach in several important ways:

1. No longer will the landlord have the benefit of controlling the monies from the outset

2. Because of point 1 many tenants are likely to feel emboldened to take on the landlord if they think they even have a chance of winning the argument. There is likely to be a large jump in the number of cases where the tenant disputes the withholding of all or part of their deposit

3. The inventory will become far more important for many landlords as it is the key document in proving the condition of the property before a tenant moved in

4. The way of assessing disputes will now change. Rather than matters being resolved through the courts, most will be decided by independent arbitrators. Arbitration is generally seen as less adversarial and fixed by legal procedure than the courts and this is likely to result in outcomes that differ from those that occur currently.

Message to landlords

The message to landlords is clear. No longer will they be 'judge and jury'. The result is that the number of contested deposits is likely to increase dramatically. Therefore it is more important than ever to have a carefully prepared inventory at 'check in' and that at 'check out' an accurate record of the properties condition is made. Otherwise they could end up significantly out of pocket. Landlords should look out for the TDS compliant inventory coming soon to the registered users of http://www.propertyhawk.co.uk

Landlords however do have an option not to prepare the inventory themselves.

There are two ways of avoiding the preparation process.

Firstly, if the property is fully managed by an agent then inventory taking and the subsequent 'check out' should be carried out by them as one of their management duties. This obviously will save you time. It will also mean that if there are problems with the condition or cleanliness of the property; the agent should rectify these and use the deposit monies to cover this expense before handing the balance back to the tenant.

The second way to get around having to prepare an inventory is to employ a specialist Inventory Clerk. These individuals carry out the whole process for you; they can also do the mid tenancy inspection as well as the final 'check out'. The downside to this service is that it is not cheap. The costs of a check in and check out run to about £100-140 each for a standard 2 bed flat. These fees do vary, depending on the size of the property and area of the country (London will be the most expensive).

For this you will have the piece of mind that the inventory has been done professionally and comprehensively. It is possible to pass on the cost of this service to the tenants. This is quite common practice where an agent is used. However there are no hard and fast rules and the agent could equally pass on the cost of this service to the landlord. It is therefore important to be clear from the outset about what their letting and management fees include before signing up for their service.

How to prepare an inventory

The most essential thing about preparing an inventory is to adopt a system that is simple so that it is easily remembered and replicated. This will ensure that you achieve consistent results. In developing your system ensure that the inventory it produces is:

* Ordered - this way when preparing it you are less likely to miss things and also that anyone reading it can easily follow the contents.

* Comprehensive - remember this will be the document of reference should a dispute a rise and could potentially end up in front of the judge

* Verifiable - its accuracy can be agreed by anyone with few or nil additions or alterations.

* Written in Plain English - so it is easy to read and understand. This will help should the case go to court when a clearly written unambiguous report will have more credibility than one where a tenant could claim that they were unsure what they were signing. This shouldn't be a defence but judges are only human.

The best way of producing inventories that achieve the key points given above is to divide any property into a series of rooms. This is largely straight forward; for instance most properties will have a kitchen, lounge, bedrooms, etc. However you will also have to categorise some parts of the property as a room such as hallways, a conservatory, gardens, garages, etc. Once you have established a list of these rooms; it is then a case of subdividing them into a series of component parts. These component parts once categorised will build up an overall framework.

The standard component parts used in the Property Hawk inventory are as follows:

* Doors

* Floor

* Walls

* Ceiling

* Light fittings

* Wood work

* Appliances

* Windows

* Heating

* Electricals

* Furnishings

As well as the standard component parts each room may have individual parts specific to that room; these must also be noted down. Once all these parts have been recorded, the next stage is to record items that are not fixtures or fittings. This is particularly important and time consuming where a property is furnished. In this case it will be necessary to note down every item supplied. Once this is done; you will have a complete inventory.

The next stage is to complete what is known as the schedule of condition. This can be carried out concurrently with the inventory. The object of the process is to note down the condition of each component part.

For example, in the case of the lounge under the component part of doors you would record the fact that there are two doors, newly white painted with chrome handles. This part of the process is particularly important because as I go on to discuss later it is disputes over the condition of items and what is 'fair wear and tear' that are the most common. This aspect is far more difficult to prove than the removal of an item and it is fair to say that judges will often side with the tenant unless the landlord can prove conclusively that it was new or in good condition. This highlights the importance of retaining receipts not only for tax purposes but also in case of a disagreement with your tenant resulting in arbitration or court action where you will then have to prove the condition of your property at 'handover'.

Many inventory clerks use a series of abbreviations to speed up the process. This is fine providing that a full list of terms accompanying the inventory. Whilst abbreviations are useful they can also be confusing for the tenant who will need to verify the report once it is completed.

The important things to ensure are:

* That there is an adequate description of each item so that they can be verified

* That an accurate statement of condition accompanies each component item

You should avoid at all costs ambiguous language such as 'spotlessly clean' or emotive language so as 'lovely fireplace'. Keep descriptions brief and factual.

If you follow these guidelines then you should end up with a comprehensive written inventory and schedule of condition that will then cover you for all eventualities.

The 'check in'

The check in occurs at the point that the tenancy has been agreed and the landlord is in a position to hand over the keys. It is the process by where the tenant and landlord / agent who should have a fully prepared inventory / statement of condition will need to agree the cleanliness of the property as well as confirm the details of the inventory. The process involves a tour of the property. Where there are discrepancies between the original inventory then these should be noted down. Once an acceptable copy has been drawn up the landlord and tenant must sign and date it to acknowledge that the document is a fair representation of the facts. The inventory then forms part of the terms of the tenancy agreement. When photos are involved they need to be signed and dated or referred to as a clause in the tenancy agreement. (see previous sections).

Mid term inspection

The mid term inspection is one carried out by the landlord or their agent approximately halfway through a tenancy to ensure that the property is being maintained. Generally it is a short visit and the landlord or agent should use the agreed inventory to cross check the property that an unreasonable amount of damage has not occurred and that the property is being cleaned. It can also be a useful way of the landlord finding out about any small problems with the property which the tenant has failed to report. In this way the landlords should be in a position to take pre-emptive action to tackle an issue before it gets too serious. The first mid term inspection is also a way of the landlord checking on the tenant and making a judgement as to whether they are happy for the tenancy to continue or whether they wish to proceed to issue a section 21 notice requiring possession.

The 'check out'

This is the final stage of any tenancy and the point when the benefits of having a well prepared inventory become apparent. It may be that many months has elapsed since the start of the tenancy which means unless you are blessed with a photographic memory the original condition of the property at the time of the 'check in' is likely to be 'hazey' at best. You should arrange to meet the tenant at the property to go through the inventory and check its' condition at the time that they are ready to move out. Ensure that you allow yourself plenty of time to conduct a thorough inspection. Use a copy of the original inventory to note down any item of damage or cleanliness. Be careful to make accurate and thorough notes as these could form part of your case should a dispute a rise and go to court or arbitration.

Identifying substitute items

I'm afraid it is not uncommon for tenants to swap some of the smaller items of supplied furnishings (curtains, lampshades, pillows, for example) for their own. I don't have a problem with this as long as the tenant then puts back these items at the end of the tenancy. What you don't want is that the tenant swaps their 'rubbish' with your good stuff. This is why it is so important when preparing the inventory to
fully describe each item, quoting colour size, model and serial numbers where possible
even code mark your items with say a unique indelible mark.

Identifying extra items

Gaining unwanted 'stuff' is sometimes more of a problem than loosing items or having them replaced by inferior goods. My experience particularly with students and sharers is that tenants can use moving as an opportunity to discard their unwanted belongings. I'm sure that they think that they are being very generous and if you are an avid 'car booter' it can provide a continuous supply of delightful 'bric-a-brac'. I'm not and it is very time consuming and expensive to get rid of items; particularly larger ones such as furniture and appliances. Local authorities will generally take large domestic items away for a small fee of about £15; but why should you have to organise and pay for the removal of somebody else's rubbish! I did have recently a case where a tenant left their car. Look out in particular for stuff being left in the cellar, attic and garage. These are all convenient hiding places often used by tenants. My advice is, don't agree the 'check out' until the property is 'completely' cleared to your satisfaction.

One thing to note is that it is not necessary for the tenant to be present when the 'check out' is being compiled. Some landlords or agents actually prefer this to be the case because it allows them to concentrate on taking accurate and unbiased notes without having to answer directly to the tenant. The completed 'check out' statement can then be posted out to the tenant or a subsequent arrangement can be made to meet them to go through it if there are any areas of disagreement. Otherwise the tenant can post a signed copy of the 'check out' statement back. The downside to this two stage approach is that it is more time consuming as it requires that the landlord or agent have to make an additional journey to meet the tenant should there be any disagreement. My advice would always be to agree the 'check out' at the property and on the day the tenant moves out. This way you are also more likely to get a signed copy of it back; than if you have to rely on the tenants remembering to post it to you. If the tenant does refuse to sign on the spot insisting on more time to consider the form, then this could be a warning that they will contest your statement. This should prompt you to make sure that your descriptions are completely accurate and that all evidence is gathered and verified.

One thing to note is that it is not necessary for the tenant to be present when the 'check out' is being compiled. Some landlords or agents prefer that this to be the case because it allows them to concentrate on taking accurate and unbiased notes without having to answer directly to the tenant. The completed 'check out' statement can then be posted out to the tenant or a subsequent arrangement can be made to meet them to go through it if there are any areas of disagreement. Otherwise the tenant can post a signed copy of the 'check out' statement back. The downside to this two stage approach is that it is more time consuming as it requires that the landlord or agent have to make an additional journey to meet the tenant should there be any disagreement. My advice would always be to agree the 'check out' at the property and on the day the tenant moves out. This way you are also more likely to get a signed copy of it back; than if you have to rely on the tenants remembering to post it to you. If the tenant does refuse to sign on the spot insisting on more time to consider the form, then this could be a warning that they will contest your statement. This should prompt you to make sure that your descriptions are completely accurate and that all evidence is gathered and verified.

'Fair wear & tear'

The most common disagreements at the time of 'check out' occur around the topic of what constitutes 'fair wear and tear'. It's quite easy to decide on whether a bathroom cabinet is present or the cooker works. What is more difficult and subjective is whether the marks on the bedroom carpet are just a result of several years of use or red wine stains from exuberant parties. There is nothing in statute which defines 'fair wear and tear'; the concept is too wide ranging to be enshrined in law. The Association of Residential Letting Agents (ARLA) has however produced some useful guidelines for its' members on what to consider when coming to a view on it. These are:

* The original age, quality and condition of any item at commencement of the tenancy

* The average useful lifespan to value ratio (depreciation) of the item

* The reasonable expected usage of such an item

* The number and type of occupants in the property

* The length of the tenants occupancy

Legally a landlord should not end up, either financially or materially in a better position than he was in at the commencement of the tenancy or than he would have been at the end of the tenancy having allowed for fair wear and tear. It follows therefore (and is an established legal tenet) that a landlord is not entitled to charge his tenants the full cost for having any part of his property, or any fixture or fitting "put back to the condition it was at the start of the tenancy." This would constitute betterment; appropriate remedies available to the landlord might range from:

* Replacement of the damaged item where it is either severely and extensively damaged beyond economic repair or, its condition makes it unusable

* Repair or cleaning

* Compensation for diminution in inherent value of the item or the shortening of its useful normal lifespan

There is a technique for taking into account fair wear and tear and also avoiding betterment and it is called apportionment. Apportionment is the process of breaking down the costs of 'fair wear and tear' into measurable chunks and thereby allowing you to assign a monetary value to items in what can appear to be a very subjective process. It is probably best illustrated by way of some very general examples:

1. Minor damage to an item, a small to medium stain or mark on a carpet or mattress etc - perhaps £15 - £35 e.g. the cost of a "spot" clean or, this amount as the tenant's contribution to a full clean of the whole item, or as compensation for the diminution. A small to medium size chip or mark, scratch or burn on a kitchen worktop - perhaps £5 - £25. A landlord could of course decide to a purchase a new item, to have a new carpet put down or a new kitchen worktop installed if they wished, but they cannot lawfully charge the tenant for the full cost. The costs should be apportioned and shared between the parties on the principles given above. E.g. cost of new carpet £500 - apportioned £465 to landlord, £35 to tenant.

2. In the rare circumstances where damage ( to the worktop/carpet/mattress/ item etc) is so extensive or severe so as to affect the achievable rent level/lettability or quality of the property the most appropriate remedy might be replacement and to apportion costs according to the age and useful lifespan of the item. Below is an example of how this might be calculated.

(a) Cost of similar replacement carpet/item = £500-00
(b) Actual age of existing carpet/item = 2 years
(c) Average useful lifespan of that type of carpet/item = 10 years
(d) Residual lifespan of carpet/item calculated as (c) less (b) = 8 years
(e) Depreciation of value rate calculated as (a) divided by (c) £50 per year
(f) Reasonable apportionment cost to tenant calculated as (d) times (e)= £400.00

What happens if there is a disagreement?

Prior to the Tenancy Deposit Scheme (TDS) the landlord or agent holding the deposit would make a deduction to cover the costs of damage and then would refund the balance to the ex-tenants within 10 working days of the final 'check out' being completed. The tenant would then either accept the landlords' decision or take the matter to the county court to recover the contested amount. The TDS has changed this for tenancies created after the 6th April 2007. Refer to the section on the TDS for detailed guidance of what happens now.

How To Prepare an Inventory - UK Residential Landlords
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